You can return any product within 5 business days from the date of delivery.
Returns in 2 steps:
1. Ensure that the products are in the same condition in which you received them;
2. Contact Customer Service (info@theluxuryurn.com) who will fill out for you the UPS return form and will provide you with all the instructions you need.
TheLuxuryUrn.com is not liable for any thefts or losses when our Return Label is not used.
Return costs are paid by TheLuxuryUrn.com.
Refunds will be made after we have received the returned goods at our warehouse and after it has been ascertained that the requirements have been met. Checks at the warehouse may take up to five business days.
The time necessary for refunding will depend on the payment method used:
– purchases made by credit card or wire transfer: the refund will be made within five business days of confirmation by the warehouse. The time required to view the refund on your account may vary, and depends on your card issuer;
– purchases made using PayPal: the refund will be made within five business days of confirmation by the warehouse, and will be visible within 24 hours.
Don’t hesitate to contact our Customer Service for any doubts you may have.
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